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Question: I am getting a strange Windows error code 19. What does this mean and how do I try to fix this?

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Are you getting a message that looks like the following?:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

Recommended resolution:

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Web site:

http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/defa...

The registry information applies to Windows XP.

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