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Spyware Removal on Windows Vista Question?

My girlfriend has Vista( kinda like having puter herpes)

She just got an automatic update from Microsoft about security protection.

Now she cannot get on Internet Explorer--it says there is malicious software or spyware--I tried to erase this update received on 2-2-09--it cannot be removed--point is on the page that pops up they lead you to a sight to buy Microsoft Spyware and virus protection--it never dis this before that last automatic update.

She just installed the latest updates from Norton--there are no problems

HELP--she cannot get on line and wants to use my computer

I hope this all makes sense to somebody.

As you can tell--I am a low tech kinda guy--so talk at a 3rd grade level if you have any ideas

Thanks

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