Skip navigation.
Free Online Computer Help Community

Question: Why does Outlook Express keep asking me for my password no matter what I do?

Computer Help's picture

Is Outlook Express constantly asking you for your password whenever you have it open or you are trying to 'Send/Receive' email? This is caused by a damaged Registry key. To Remove the broken Key in Windows XP please read below for a set of instructions on removing the damaged registry key.

1.) Click Start, click Run, and then type regedt32 in the Open box.
2.) Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

3.) Right click the HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider key, and then Select Permissions.
4.) In the Permissions for Protected Storage System Provider dialog box, click the Advanced tab. Make sure that the has Full Control access. Unselect "Inherit from Parent..." and select "Replace permission entries..."
5.) Click OK.
6.) Repeat steps 3 through 5 for each subkey that is listed under the Protected Storage System Provider registry key; otherwise, you may receive the following error message when you try to delete the Protected Storage System Provider key:

Registry editor could not delete the key currently selected. The key or one of its subkeys does not give you delete access.

Note: The sub keys under Protected Storage System Provide will look something like this:


7.) At this point, you can delete the Protected Storage System Provider key by clicking Delete on the Edit menu. If you prefer, you can first export a copy of this key, and then delete the key. To export the key, right click the Protected Storage System Provider key, and select Export.
8.) When you click Delete, you receive the following message:

Registry editor will delete the currently selected key and all its subkeys. Do you want to continue the operation?

Click Yes to finish the process.
9.) Start Outlook Express. When Outlook Express checks your mail account(s) you will be able to re-enter your password(s). This process repopulates the Protected Storage System Provider registry key with the correct information for that computer's SID.

Questions and concerns can be addressed on the comments sections below this blog page.
Register an account if you wish to add any kind of content to this blog page.

outlook express constantly asking for password

I just had the same problem upon firing up an old PC that had not been in use for some time. I saw the solution with regedit, but regedit scares me a lot, so I looked around for another solution (I looked at the first few pages of Google, but didn't see anything obvious). I knew CCleaner had a task for sorting out registry problems, so I ran it and it worked perfectly. I was using the latest version as o f today 9/JUN/2009. Hope this helps.