Question: What does Outlook/Vista Windows E-Mail Error Code 0x800CCC67 Mean? Steps listed to fix this error on this page!
Easily Troubleshoot & Resolve 'Outlook E-mail Client' Error Code 0x800CCC67!
You're probably here because when you configured your email client, your getting a strange error message with a error code similar to: 0x800CCC67, right? This is a pretty common Outlook/Windows Vista Mail error code caused by a handful of reasons. Below is the exact error message that's usually displayed:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC67
Below are a number of methods and steps you can take to resolve the issue. This error basically means that an outbound SMTP connection couldn't be established. This could mean you have a incorrect setting, your ISP made recent changes without notifying you about it, or the most common being it's being blocked at the software level with Firewall, and Anti Virus software. For the quickest results in resolving the problem, it's best to follow each step from the top down. I'll write ways of resolving this issue from this most common first.
Reader Warning: This article might seem overwhelming with too much extra or unnecessary details. My articles are geared towards users who have hardly any kind of Computer Knowledge or Experience. If you're an experienced Computer User, I apologize in advance for the amount of extra details given in my tutorial below.
Steps and Methods to resolving 0x800CCC67:
- Interfering Software - This error code is actually identified by Software/Program Interference on most other Web Site's that you'll come across when doing a search for the E-Mail Error Code "0x800ccc67". While your issue probably is most likely related to this, there can be some rare occurrences where the error cannot be resolved by troubleshooting strictly at the Software level. Don't worry, I'll list everything that you'll need to know as you read further down this article. That being said, you need to get started by disabling all of your Anti Virus, Firewall, and any kind of E-Mail Scanning or Spam software that might be running on your computer. This error usually means that the outbound connection is being blocked by your own computer. This is kind of like having overly protective mother not letting their kids play with their friends next door :). Even though everything will be okay, your software isn't buying the excuse. How do you know if you even have such programs running? Easy, no matter what version of Windows you might be using, you'll notice a "Time Clock" in the lower right corner of your computer's screen. Now look just to the left of the actual time, you'll see a few small icons. This small area that holds the icons is called you're System Tray, Otherwise known as SysTry. Take your mouse and hover over one of the icons. You should notice after it's been hovering for a few seconds, a small description or the program name is listed in a pop up type message. Go ahead and hover over every single icon and see if any of the programs meet the above criteria. If they do, right click on the icon and a menu will appear. Most of these programs will have a "Turn Off" or "Disable" option in this menu. You want to shut down or disable any programs similar to what I listed above. If your not sure about a certain program, try to disable it anyways. The point to this step is to disable anything that could be blocking the connection. Once you've made a successful E-Mail connection, you can then begin to re-enable these programs one by one until the program causing the issue is found, (Process of Elimination). You can even go a step further by calling the identified problematic program's Technical Support line, and ask if there is any adjustments you can make to allow the program to work enabled with you're email. This way you can still use the program and Send/Receive email at the same time. If this step didn't resolve your "0x800ccc67" E-Mail Error, then please move down to the next bulleted paragraph below.
- Your Physical Location - This is another possible issue when trying to connect to your E-Mail Account using a E-Mail Client such as Outlook or Windows Vista Mail. Commonly, an E-Mail connection cannot be made if you're connecting to the Internet by (WAN) Wide Area Network Connection. This shouldn't be confused with (LAN) Local Area Network Connection. A WAN connection is a connection usually offered by a local University/College, or a City/County. These types of connections usually allow free access, given you're a member of their organization. I know some cities by my house offer this kind of Internet Connection free to it's local residents. This is typically a wireless connection that allows a connection within a few mile radius, notice (WIDE) as part of the WAN name. A WAN connection such as the above will normally not allow a SMTP connection, which may prevent you from even downloading or reading your email. Why? This is because of E-Mail Spam Abuse. If it was allowed, Spammers would be connecting left and right sending out tons of E-Mail Spam without worrying about getting caught by anyone. There are plenty of LAN Internet Connections that will give you the same trouble as well. Examples of these are Office/Clerical/Work Environments, Libraries, Motels/Hotels, Internet Cafe's, McDonalds, Tim Horton's, Burger King, and similar. These (Local) LAN Internet Connections normally provide access to a very small area and service less than a 200 FT radius usually. Even though these are LAN Networks or Connections, they still have some of the same Spamming Prevention tactics and configuration that the WAN connections will use. You're incoming and outgoing E-Mail connections will not be allowed to pass through, no matter what you try to do. There's always a rule to the exception of course. Some WAN connections will still allow a E-Mail Connections. You should contact Technical Support to confirm this. If this step didn't resolve your "0x800ccc67" E-Mail Error, then please move down to the next bulleted paragraph below.
- Your E-Mail Account Settings - Another common mistake made that can sometimes cause the 0x800CCC67 error. Maybe you wrote down your E-mail Connection Settings from another computer, or maybe you think that you remembered them perfectly? A mixed up password, bad Incoming/Outgoing mail server addresses, or a simple misspelling. It's best to test the same settings that you're using on another computer to check for this. Also, make sure the "SSL" feature is disabled in your account settings. Many people will either enable this, or it will be enabled by default. Turn this feature off while your trying to get a successful E-Mail connection. If your unsure about any of the settings in the slightest bit, please call your ISP, Web Hosting Technical Support, or whoever provides you E-Mail services. Verify with them the settings that you're trying to use. If this step didn't resolve your "0x800ccc67" E-Mail Error, then please move down to the next bulleted paragraph below.
- Microsoft Office 2007 - I've found some information showing that when using E-Mail from the Microsoft Office 2007 suite, it may require multiple re-installations to get the error to resolve. I believe this is due to a bug when the software was developed. You may want to try performing (2) re-installations of the software if you've made it down this far in this article and you're using the Office 2007 suite. If this step didn't resolve your "0x800ccc67" E-Mail Error, then please move down to the next bulleted paragraph below.
- Secondary E-Mail Port - While this doesn't usually produce this type of E-Mail error, you still might want to give it a try anyways. Standard outgoing E-Mail port "25" could possibly be blocked by your ISP. Sometimes, they've been known to just do this out of no where without even notifying their subscribers of the change. This means you need to change it to the secondary E-Mail port. This is usually port "26" or "587". It's best to make a quick call and find out what the secondary email port is for sure. Every ISP, Host, or E-Mail provider should have one. If they don't know what you're talking about, or decline that they have one then ask them to get a Engineer or a Senior Tech on the phone and ask them instead. They should be able to provide one even if they don't block Standard Port "25". If this step didn't resolve your "0x800ccc67" E-Mail Error, then please move down to the next bulleted paragraph below.
- Try Another E-Mail Client - If you made it down this far, you might just want to try using a different E-Mail Client program for testing purpose's only. Maybe what your using is buggy or has unknown problems? There's a easy way to test this by downloading a free E-Mail Client and entering your same E-Mail Connection Settings. If you're going to try this, I would suggest using Thunderbird. It's a free E-Mail Client provided by Mozilla. You can download Thunderbird for free at this address: http://www.mozilla.com/thunderbird/
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